Privacy policy

Here at Severn Trent we adhere to the Data Protection Act 1998, when dealing with your personal details. The information below should answer any questions you may have about this but please do contact us if you have any further queries.

What information do we collect?

The data we collect is the personal contact information such as your name, address and email address. We store information related to your bill payment history, and any information you have given us about the way you would like to be contacted by us. We also store your responses to surveys should you chose to take part in them.

For customers paying by credit or debit card, please note we do not store the CVC or credit verification code.

When anyone visits our website, whether they are a customer or not, we also store information about the way you interact with our website through the use of cookies. This helps us to make sure it is the best possible experience for you. Find out more about the way we use cookies on our Sites.

How do we use that information?

We will use the information we hold about you to manage your account in the most efficient way that we can. We may also use the information we have to contact you about other water related goods and services.

Additionally, we may share with and obtain information about you from other utilities, local authorities, government departments, credit reference agencies and other companies for use in any credit decisions, fraud prevention and to pursue debtors.

We may transfer your personal data to other organisations in any country only for any of the purposes mentioned.

What are your rights?

By providing us with personal data, you have consented to us handling it for the purposes mentioned. If you would like to change the way we are able to contact you, you can simply email us with your account details and your request.

Under the Data Protection Act 1998 you have the right to make a subject access request.

All requests must be made in writing to:

Data Protection Customer Relations

Severn Trent Centre

PO Box 5309

Coventry

CV3 9FH

Please note there is a small charge for this service.

Contact us

If you have any further questions about the way we manage your data you can email us or call us on 03457 500 500.